Member Service Standards
Members are the foundation and lifeblood of the Cook County Farm Bureau. The standards of service that the organization provides are based on this knowledge and basis.
- Excellence - It is our goal to provide the best, most personal service possible through complete and quality assistance over the phone, counter and
- Responsiveness - Members can expect prompt response to requests, questions, and needs with a staff that is empowered for decisive actions and decision making.
- Personable - Members can expect to communicate with a real person during regular business hours.
- Commitment - Your Member Service Center advocates are courteous, respectful, responsible and professional at all times and have the same expectations of members.